Quote:
Originally Posted by Kursk
I agree its conjecture. It would be interesting to find out the preference of VM's millions of customers. I'm still pretty sure what the reaction would be if VM's next newsletter said "we've been listening and we're going to charge you more". Stand well back after lighting the blue touchpaper.
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That is completely irrelevant to the point being made.
More than enough people have complaints about VM's Indian callcentre. It's put to you, you either call it 'quaint' (IMO perhaps one of the most patronising ways to describe someone but that's just my own view of course) or bring up an extreme example ("a gold-standard, UK-based, oxford-English-speaking, super-skilled, supertech on tap") which is a scenario nobody has asked for or expects.
You have to face facts straight in the eye here. You being satisfied with VM's Indian support puts you in the minority on this forum.
The way other companies who use UK-only callcentres advertise the fact gives good grounds to believe the strength of feeling goes well beyond Cable Forum.