Quote:
Originally Posted by Russ B
That's your conjecture. My conjecture is people are happy to pay a little bit more for something if they can be assured it will work better, whether it's a network or the level of support provided.
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I agree its conjecture. It would be interesting to find out the preference of VM's millions of customers. I'm still pretty sure what the reaction would be if VM's next newsletter said "we've been listening and we're going to charge you more". Stand well back after lighting the blue touchpaper.
Don't forget that the views of forum contributors are usually negative so the vibe here is possibly not representative of the majority.
Quote:
Originally Posted by Russ B
The impression I'm getting from you is if someone's service performance is good, good to the point that they very rarely need to call for support and the price they pay is pretty competitive then complaining about their awful (or 'quaint') outsourced tech support is pointless/unwarranted. Am I in the right area with that?
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ps sorry Russ just spotted your edit. You're slightly off there - I don't accept the premise that their outsourced tech is 'awful'; from my point of view, the service possibly represents excellent value for money.