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Peter_ · 04-03-2009, 21:55

If the selection of suitable candidates and training standards were lowered in the UK we could end up with script readers not to dissimilar from the Offshore Call Centres and that would be a major mistake for any company to make, be thankful that we have at present 3 UK based call centres with suitable training and support and a proper criteria for the selection of suitable staff who already have a understanding of the product.

04-03-2009, 21:55	#102
Peter_ Permanently Banned Join Date: Jan 2009 Location: In a world of no buffering!! Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering! Posts: 20,915	Re: What I've got against VM's Indian callcentre If the selection of suitable candidates and training standards were lowered in the UK we could end up with script readers not to dissimilar from the Offshore Call Centres and that would be a major mistake for any company to make, be thankful that we have at present 3 UK based call centres with suitable training and support and a proper criteria for the selection of suitable staff who already have a understanding of the product.