Quote:
Originally Posted by Kursk
Fine. But I think you'll find at the top of most customer's lists is prices being kept down.
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That's your conjecture. My conjecture is people are happy to pay a little bit more for something if they can be assured it will work better, whether it's a network or the level of support provided.
The impression I'm getting from you is if someone's service performance is good, good to the point that they very rarely need to call for support and the price they pay is pretty competitive then complaining about their awful (or 'quaint') outsourced tech support is pointless/unwarranted. Am I in the right area with that?