[Retrovertigo]

Well, as someone who doesn't have the luxury someone like Kursk has of having smooth running broadband, I'd happily spend the extra cash and have decent call centres when they were needed.

It's not just the language barrier, it's the personal touch. When you speak to someone in this country it is easier to get a sympathetic ear and also someone who understands when you veer from the "script" and need extra help.

There are good reasons why companies like NatWest advertise the fact they have U.k call centres. If all call centres were treated equally then they wouldn't feel the need to boast about it.

It's the same with TalkTalk, so it isn't only VM. I've called TalkTalk on my uncles behalf any times, and usually when I get put through to India there is a bad line coupled with the difficulty in explaining problems that might not follow the script - yet when I have managed to speak to someone in the U.K I have been sorted out very quickly.

The big difference of course, being that Talktalk is infinitely cheaper (free even) than VM. I have said it before, but VM are one of the most expensive providers out there now for broadband - and for that I expect a premium service. Which both service wise and customer service wise, is anything but.

Heck, because of numerous complaints they don't get the full price off me at the moment anyway. Imagine if they sorted the service, had little need for calling call centres, and then sat back and enjoyed everyone paying full price - and then when you needed them on very rare occasions, spoke to someone in the U.K - bliss!

I'm digressing a little - but I wonder what percentage of customers pay full price for the services? there seem to be an awful lot of people here who have been unhappy for one reason or another and so have been offered deals.