Quote:
Originally Posted by cook1984
The bottom line is that unless VM invest massively in training and English lessons, and then allow calls to be quickly escalated and not forcing people to go through the script every time I just can't see how the call centres can provide anything but a poor and frustrating "service".
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And who will end up funding that investment? I like my broadband fast and cheap and I don't want to pay for a gold-standard, UK-based, oxford-English-speaking, super-skilled, supertech on tap for the odd time I
might ring them.
Anyone else fancy a hefty increase in subscriptions? I doubt it.