Quote:
Originally Posted by Broadbandings
You guys get a fraction of line speed as soon as you leave the Islands, that'd cause mass complaints here.
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Nope.
75Mb+ to Astraweb servers in the US or P2P users in Korea.
To bring the discussion back on topic, Japanese users demand quality as well as a headline number, so Indian call centres would never be acceptable. The bottom line is that unless VM invest massively in training and English lessons, and then allow calls to be quickly escalated and not forcing people to go through the script every time I just can't see how the call centres can provide anything but a poor and frustrating "service".
HP are using South African call centres at the moment and I find them a lot easier to understand, and also a lot better educated and intelligent in general. They always ask you some basic questions but if you say you have already done what they are suggesting, they accept it and move on. It's just a shame that it usually takes them about three pick-up/return cycles to fix a laptop. We had one come back with a cracked copy of Vista installed once too!