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UnReaL · 03-03-2009, 23:08

Interesting, it seems that although everyone has to pay the standard Â£30 call-out and Â£50 activation charge, many people seem to be getting different prices, can anyone explain why this is happening? (unless they have XL TV, XL Phone and XL Broadband already, though I'm just guessing).

It's not people are leaving Virgin Media, they are upgrading, meaning they know it will be a new 12 month contract, which in essence should mean they are made to pay the usual extortionate prices.

If they had been with Virgin Media for 12 months and decided to go with, lets say BT, who magically rolled out 100Mb (use your imagination), saying that they were offering faster speeds for less and that they had done a line test and told you that you could potentially be getting speeds of *up to* 60Mb download, then yes I'm sure they would be giving discounts to keep you as a customer, rather then jump to a rival ISP.

But this is a new service and I'm not convinced that many of the VM Sales staff have any idea what they are doing / talking about.

Shocking is all I have to say about that.

03-03-2009, 23:08	#377
UnReaL Inactive Join Date: Mar 2006 Location: UK, Manchester Posts: 188	Re: 50Mb areas Interesting, it seems that although everyone has to pay the standard Â£30 call-out and Â£50 activation charge, many people seem to be getting different prices, can anyone explain why this is happening? (unless they have XL TV, XL Phone and XL Broadband already, though I'm just guessing). It's not people are leaving Virgin Media, they are upgrading, meaning they know it will be a new 12 month contract, which in essence should mean they are made to pay the usual extortionate prices. If they had been with Virgin Media for 12 months and decided to go with, lets say BT, who magically rolled out 100Mb (use your imagination), saying that they were offering faster speeds for less and that they had done a line test and told you that you could potentially be getting speeds of up to 60Mb download, then yes I'm sure they would be giving discounts to keep you as a customer, rather then jump to a rival ISP. But this is a new service and I'm not convinced that many of the VM Sales staff have any idea what they are doing / talking about. Shocking is all I have to say about that.