Quote:
Originally Posted by Welshchris
ive already done so, i have filled in the complaint form at the ISPA, all i want is the level of service i pay for nothing more and nothing else and its what anyone else would want in my place.
|
It's frustrating unfortunately there's no guarantee of performance. You are quoted up to 20Mbit and you achieve 20Mbit sometimes, by your own admission.
You'd love my service, I go down to between 6 and 12Mbit at peak times every day and have spent the past 2 days with a touch of packet loss due to SNR issues
Have you seen the more recent update from the newsgroups?
Quote:
As Paul has previously stated you are not affected by a capacity issue and
it is more likely that something more localised is causing the issue. Please
repost during the evening when you are experiencing slow speeds including
the results of 2 or more simultaneous downloads from
http://gamefiles.blueyonder.co.uk , ping & traces to both www.google.co.uk &
bbc.co.uk and finally if you could also include your cable modem's power
levels and SNR at the time of testing. With this information we will be able
to investigate further.
|
They have not denied wholesale that there is an issue