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moaningmags · 03-03-2009, 00:49

Chris you've been here long enough to know everyone slates the speed testers.

The 2nd line guy says "I have checked the network and cannot see any capacity, or signal issues at all, everything is ok."
This means he can see current utilisation and it's not causing concern, he's checked for FEC errors and SNR issues and can't see any problems.
He's remotely checked your modem, we have tools that can tell us how often your modem has been rebooted, whether power levels and such are going outwith accepted levels. He's checked all this and can't see any issues.
What more would you like him to do?

03-03-2009, 00:49	#41
moaningmags Inactive Join Date: Aug 2007 Location: Scotland Age: 53 Services: 20mb, Tv, Phone Posts: 2,849	Re: Slow Speeds in SA1 area of Swansea Chris you've been here long enough to know everyone slates the speed testers. The 2nd line guy says "I have checked the network and cannot see any capacity, or signal issues at all, everything is ok." This means he can see current utilisation and it's not causing concern, he's checked for FEC errors and SNR issues and can't see any problems. He's remotely checked your modem, we have tools that can tell us how often your modem has been rebooted, whether power levels and such are going outwith accepted levels. He's checked all this and can't see any issues. What more would you like him to do?