Quote:
Originally Posted by moaningmags
Good luck with that, the first thing they should do if previous posts here are anything to go by, is to have someone from 2nd line call you to technically troubleshoot the issue.
How will you deal with that given you think they're all lying to you, or are really thick and can't see any issues?
I wonder if the secretary is technically minded.
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Getting someone to troubleshoot would be a brilliant start not just saying well we cant find a problem, it must be with ur PC.
---------- Post added at 23:41 ---------- Previous post was at 23:39 ----------
Hi Chris,
Im very sorry about the issues your having regarding your speeds. As part of
the 2nd line support team I would advise against using 3rd party speed
testers to verify your speeds. did you download 2 simultaneous files at the
same time? I have checked the network and cannot see any capacity, or signal
issues at all, everything is ok.
Finally I have checked the power levels on your modem from this end and they
also seem fine.
I am sorry you are having difficulty in establishing a full 20meg connection
but I cannot find any fault which would cause a slow speeds issue at this
time.
--
Kind regards
Paul McFly
VirginMedia Technical Support
http://status2.virginmedia.com/
"Please bottom post when replying to posts."
This is really helpful, one tech says use these testers, other tech says no, and then one leaves it at well im sorry ur not getting what u should be.