Yep, it is far more important to me to have a service that works and tbh my VM cable service does just that. Just enjoy the service guys and thank your lucky stars you live in a cabled area and give the people in tech a break when you have to call them once in a blue moon. Everyone likes a good ol' moan but really, if things were as bad as some say, they'd move on.
Some want it cheaper and faster and they want to be Paris Hilton's British best friend all in one deal.
(actually, come to think of it....
)