Quote:
Originally Posted by Welshchris
well something is wrong and they had better fix it fast or a major complaint is being filed. It happens almost every weekend and now and then during the week. Yesterday my connection was all over the place, first between 4 - 7mb, then when i went to bed last night it was at 18.9mb, when i got up was at 9.7mb, 2hrs later after making the complaint its back to 19.2mb as usual.
Thats no spike, thats a major problem on the network that they r not admitting to.
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I do know if you spoke to me and I saw a fault on your connection that I would tell you and also either give you a estimated resolution time or do my best to find it out for you while you were still on the phone, and that goes for my colleagues as well, it is our job to do this as it is part of the service you pay for, the is no Virgin plan not to tell customers about faults if the is then they have forgotten to tell me.