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cook1984 · 02-03-2009, 14:52

They are just being cheap, that's all there is to it.

In Japan, you get a 100x or more faster connection, true unlimited usage and a Japanese person in a Japanese call centre. They do still have scripts, but at least (in my experience) they are human beings and will listen to you, unlike the Indian lot who just plough on with their script no matter what. Oh, and it costs a lot less too.

It is possible to have efficient UK call centres with people who can cope when it isn't just another "reboot modem" and don't automatically try blame everything on the customer's router/pc/toaster when nothing in their little list of time-wasting exercises works.

02-03-2009, 14:52	#80
cook1984 Inactive Join Date: Sep 2008 Posts: 556	Re: What I've got against VM's Indian callcentre They are just being cheap, that's all there is to it. In Japan, you get a 100x or more faster connection, true unlimited usage and a Japanese person in a Japanese call centre. They do still have scripts, but at least (in my experience) they are human beings and will listen to you, unlike the Indian lot who just plough on with their script no matter what. Oh, and it costs a lot less too. It is possible to have efficient UK call centres with people who can cope when it isn't just another "reboot modem" and don't automatically try blame everything on the customer's router/pc/toaster when nothing in their little list of time-wasting exercises works.