[denis]

Hi, I'm been trying to order an extra v-plus box from Virgin, I already have two but with a large family that's not enough. Until March 31 Virgin are offering half price installation for £99. But when I tried to order I was told as I already had a v-plus box I would need to pay full price installation i.e. £150. As a loyal customer this sounds unfair not to mention bad business, in these credit crunch days I expected Virgin to be more than happy to supply. If that really is Virgin policy I guess I will have to accept it. But my dispute is that when I asked where I can find that statement in their terms/conditions not one of their staff ( I spoke to four) could tell me! I'm beginning to suspect there is no such statement therefore, I feel, Virgin should honour their advert and give me the extra box for the £99 installation fee. Am I wrong? Does anyone here know anymore? Thanks in advance, Denis.