Quote:
Originally Posted by Aniero
Is there a number I can call to get local technical support, I called twice and got Indian technical support and didn't seem to understand my problem and kept insisting that my firewall was causing it(I don't have one) and that I had a virus interupting my connection(I scanned earlier with AVG, Ad-aware and spybot.) They asked me to call when the problem is really really bad, they said they found an error connecting to me but that I was to call back when its absolutely terrible so they can pin point the issue...it seemed like they were just saying stuff to hang up on me, which worked.
So is there any number I could call to get "professional" help with my connection or anyone have something I could say which would stop them from going over really basic stuff which I've checked alot of times?
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The numbers to call are below, if you have a Virgin landline and specifically want a UK agent all you can do is call and if you get the wrong voice hang up and redial as the call is free.
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Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.