Cable Forum - View Single Post - Problem with my broadband during peak hours

Aniero · 01-03-2009, 21:24

Is there a number I can call to get local technical support, I called twice and got Indian technical support and didn't seem to understand my problem and kept insisting that my firewall was causing it(I don't have one) and that I had a virus interupting my connection(I scanned earlier with AVG, Ad-aware and spybot.) They asked me to call when the problem is really really bad, they said they found an error connecting to me but that I was to call back when its absolutely terrible so they can pin point the issue...it seemed like they were just saying stuff to hang up on me, which worked.

So is there any number I could call to get "professional" help with my connection or anyone have something I could say which would stop them from going over really basic stuff which I've checked alot of times?

01-03-2009, 21:24	#4
Aniero Inactive Join Date: Mar 2009 Posts: 2	Re: Problem with my broadband during peak hours Is there a number I can call to get local technical support, I called twice and got Indian technical support and didn't seem to understand my problem and kept insisting that my firewall was causing it(I don't have one) and that I had a virus interupting my connection(I scanned earlier with AVG, Ad-aware and spybot.) They asked me to call when the problem is really really bad, they said they found an error connecting to me but that I was to call back when its absolutely terrible so they can pin point the issue...it seemed like they were just saying stuff to hang up on me, which worked. So is there any number I could call to get "professional" help with my connection or anyone have something I could say which would stop them from going over really basic stuff which I've checked alot of times?