Hi tech support wizards!
So I recently got Virgin Media broadband in my flat, I had one helleva bitch of a time trying to get the wireless to work and still really need to get a booster ariel to stop such low signal strength but anyway thats not why Im posting...
I first noticed the problem when trying to access the game websites
www.wcsaga.com and
www.wcnews.com. They simply dont work. I get errors like the ones below, as you can see I tried several different ways...
Firefox:
http://www.edbradshawmusic.com/error.jpg
Safari:
http://www.edbradshawmusic.com/errorsafari.jpg
And even with Telnet:
http://www.edbradshawmusic.com/errortelnet.jpg
The problem was someone was trying to send me a file, so he knew the website was working. He even gave me a link to a JPG on the same domain, it didnt work of course but I did put the url into ImageShack which then downloaded the image just fine!
Later on, I try updating my virus checker, but it said it couldnt connect! It seems
www.agv.com doesnt work either!!
Later on, I try playing some of the Tonehammer demos from
Vi-Control forum. It doesnt work, so I figure I will try going directly to the
ToneHammer website and downloading it manually. Apparently THAT TOO doesnt work!
But google works, ebay works and a whole load of other websites work. Websites like
www.vi-control.net do work but is a little more on the slow side than I am used to, but at least it does connect.
So I call Virgin Media Broadband Tech Supoort and he tells me it may be a problem with the website. I know that Mr Techsupport but the chances of all 4 websites being down at the same time are pretty slim especially as I know at least 1 onethem definitely works. I even get him to try the avg.com website to see if HE can open it, and it works! He claims he is using Virgin Media (Im not so sure as the signal was bad and he was indian, international call centre?)... but anyway point is this proved avg.com WAS working. He then said the firewall could be the issue, but when I turned it off it made no difference. Then he gave up and said he was sorry they dont have any more information.
I have no idea what to do! Am I just not able to get on these websites forever??
This makes no sence to me!
---------- Post added at 19:24 ---------- Previous post was at 19:21 ----------
Btw, someone just suggested this:
Quote:
, if you can NOT ping edbradshawmusic.com but you CAN ping its IP address, which I found to be 80.94.198.60, then it is a problem with Virgin Media's DNS servers. They are not properly resolving the host name.
If that is the case, try calling them again and tell them their DNS server is not resolving host names correctly - or at all. OR, bypass Virgin completely and use a different, free DNS server such as OpenDNS -- see: http://www.opendns.com/
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Even more bizzarly I went to OpenDNS looked at their video demo, then the website suddenly decided that it couldnt connect to THAT either! "
www.opendns.com could not be found"
I guess its possible it could be a temporary thing that just happened to occur when I was using it, but whats the chances of that?
Any idea as to what is going on?
I'd like to make sure its Virgin before I go and complain!