[Ignitionnet]

I've nothing personal against call centres wherever they may be located, I have something against centres that waste my time by being inefficient and generally a waste of space when I deal with them.

I put it down to VM outsourcing and VM's outsourcing company being too cheap to train the staff properly, so they can be incompetent and have no issues apparently making things up if they don't know the solution to get you off the phone, again likely due to the outsourcer's policies.

Of course you can bet that the outsourcing company have all sorts of wonderful stats and facts and figures that paint a rose-tinted picture of how wonderful their centre is, and above all it's really cheap for Virgin Media, who let's face it are not massively bothered about quality but being as cheap, mass market and pile it high flog it cheap as possible. Certainly no objections to saving a few quid a the expense of customer service.