[Peter_]

Originally Posted by mabseyuk

A typical phone call I had recently with the indian call centre:

Me: Hello, Could I speak with the 50mb support Team Please

India: Yes Sir, this is the 50mb Technical Support Team, how Can I help you?

Me: Are you sure you can support 50mb?

India: Yes Sir, I support 20mb and 50mb.

Me: Ok Thanks, I am still having problems with my upload and download speeds on the 50mb service.

India: Can I take your details and password blah blah.

Me: Gives Info

India: Ok sir, can you tell me what speed you are getting

Me: I'm getting 900k upload speed and only 26mb download speed.

India: 900k upload speed is fine sir, you should be getting 768k (My Alarm bell starts to ring)

Me: I'm on the 50mb Service, it should be up to 1.5mb and also, I'm only getting 26mb download speed.

India: Yes sir these speeds are fine for your package. (Oh Dear!)

Me, Aggrevated: No, I am on 50mb, these speeds are not fine!

India: You are on 50mb, hold on sir, let me transfer you to the 50mb team, can you hold?

Me: Waits on hold music for 4 minutes.

India: I am sorry sir I can't put you through to the 50mb line. Can I give you there number.

He then gives me a 0800 number. I ring, I get long number not is use tone, I chucks phone at wall.

Some are better than others, but to tell me he deals with 50mb, what a joke and waste of 10 minutes of time.

Mabs

If you are on 50Mb then you will have received a dedicated number to call so you get through to the 50Mb support teams first time, so ring that next time.