Quote:
Originally Posted by Russ B
I'd say pretty much none of us want to be on the phone to any tech support and even less of us are interested in the progress. What we want is results. We don't need a running commentary. We want an agent to just get on with what they're doing and let us know if they've found the fault and if it's fixed.
You know, like they tend to do in the UK callcentres.
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Quote:
Originally Posted by General Maximus
so say we all  |
A group hug and/or high fives would seem appropriate
*waits for male bonding to subside* 
H'ok. Well, I still doubt it very much that if Tech was UK-based everyone would be content with the new support Utopia. Let's face it, whoever is trying to keep VM's customers happy has got his/her work cut out. Lots of people seem only to use the net for checking that their connection is up to speed...
Just how many times are you guys contacting tech? Perhaps the 9 different agents you spoke to Russ were the same bloke doing support Rory Bremner style
ps looks like
things are getting worse!