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Re: What I've got against VM's Indian callcentre
A typical phone call I had recently with the indian call centre:
Me: Hello, Could I speak with the 50mb support Team Please
India: Yes Sir, this is the 50mb Technical Support Team, how Can I help you?
Me: Are you sure you can support 50mb?
India: Yes Sir, I support 20mb and 50mb.
Me: Ok Thanks, I am still having problems with my upload and download speeds on the 50mb service.
India: Can I take your details and password blah blah.
Me: Gives Info
India: Ok sir, can you tell me what speed you are getting
Me: I'm getting 900k upload speed and only 26mb download speed.
India: 900k upload speed is fine sir, you should be getting 768k (My Alarm bell starts to ring)
Me: I'm on the 50mb Service, it should be up to 1.5mb and also, I'm only getting 26mb download speed.
India: Yes sir these speeds are fine for your package. (Oh Dear!)
Me, Aggrevated: No, I am on 50mb, these speeds are not fine!
India: You are on 50mb, hold on sir, let me transfer you to the 50mb team, can you hold?
Me: Waits on hold music for 4 minutes.
India: I am sorry sir I can't put you through to the 50mb line. Can I give you there number.
He then gives me a 0800 number. I ring, I get long number not is use tone, I chucks phone at wall.
Some are better than others, but to tell me he deals with 50mb, what a joke and waste of 10 minutes of time.
Mabs
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