Quote:
Originally Posted by Kursk
I also think there's nothing wrong in keeping you informed of progress in resolving your issue. They seem damned if they speak and damned if they don't. Sheesh.
|
I'd say pretty much none of us want to be on the phone to any tech support and even less of us are interested in the progress. What we want is results. We don't need a running commentary. We want an agent to just get on with what they're doing and let us know if they've found the fault and if it's fixed.
You know, like they tend to do in the UK callcentres.