Thread: VM's Indian callcentre
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Old 01-03-2009, 01:45   #70
Turkey Machine
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Re: What I've got against VM's Indian callcentre
This is why they offer tech support free when you take their phone line. Any other phone provider you use to call Virgin Media's Tech Support costs a LOT of money! I spent about £10 on my mobile phone credit (Vodafone PAYG) trying to activate my modem with them, one final call early(ish) in the day to a UK call centre (thank the good Lord) and it was all sorted! They never refunded it either. The calls to the Indian call centres I made I struggled to understand them, I was straining to hear them, trying to translate what they were saying (they weren't saying it in Hindi, just very strong "Indian English").

This sort of problem wouldn't happen if we had call centres in the UK. Companies are only trying to make a quick fast buck by out-sourcing them, and it only hurts the consumer.
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