Wow, you guys must have tech support in 'family and friends' in your address book. Perhaps it's me. Perhaps I haven't had to call them much - well, no, I haven't but when I have it's been fine. Could be I'm just lucky.
I also think there's nothing wrong in keeping you informed of progress in resolving your issue. They seem damned if they speak and damned if they don't. Sheesh.
Noone is questioning anyone's right to comment and clearly my view is in the minority here. If people are so dissatisfied with the performance of the Indians, maybe it is time to give the cowboys a turn
.
I wonder if then you'll be any happier.