Quote:
Originally Posted by smcaul
They always feel the need to repeat themselves time and time again, telling you what they are going to do, how they are going to do it, what they are actually doing, what they have done and what they can do in the future!!!!
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Oh my word YES!!! It makes you wonder how much of each call is wasted with them repeating everything, telling you what they have done, will do, might do etc instead of just getting on with it as people in UK callcenters do.
At the very most they should ask us if we want to know what happened - chances are the caller won't want to out of desperation to get off the phone as well as the assumption that notes will be placed on the account explaining it all.