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smcaul · 28-02-2009, 23:10

Having just read the whole thread, I can't understand why no one has pointed out the obvious.

It took 10 phone calls in total to rectify, had call ten actually been call one then the other nine calls would not have needed to be made. How exactly do nine extra phone calls (no matter where the operatives are based) actually translate into a cheaper service for VM or the customer?

I have had very similar experiences with the "off shore" call centres, whilst they may speak English, they do not understand the English language! I do not like having my time wasted by someone who likes the sound of their voice! They always feel the need to repeat themselves time and time again, telling you what they are going to do, how they are going to do it, what they are actually doing, what they have done and what they can do in the future!!!!

28-02-2009, 23:10	#66
smcaul Inactive Join Date: Dec 2008 Location: Hampshire Services: XL BB, Xl TV +Tivo, V+, VHD ,XL Phone, 1Gb Mobile BB, 3 x Virgin Mobiles Posts: 120	Re: What I've got against VM's Indian callcentre Having just read the whole thread, I can't understand why no one has pointed out the obvious. It took 10 phone calls in total to rectify, had call ten actually been call one then the other nine calls would not have needed to be made. How exactly do nine extra phone calls (no matter where the operatives are based) actually translate into a cheaper service for VM or the customer? I have had very similar experiences with the "off shore" call centres, whilst they may speak English, they do not understand the English language! I do not like having my time wasted by someone who likes the sound of their voice! They always feel the need to repeat themselves time and time again, telling you what they are going to do, how they are going to do it, what they are actually doing, what they have done and what they can do in the future!!!!