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Originally Posted by Bender
'Attack' is a bit harsh. and I thought the thread was more about keeping forum members up to date judging by the title, rather than asking for help.
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Maybe the phrasing is a little harsh, but people on this thread have accused the OP of potentially ruining things for his neighbours while apparently letting ASDA off scot free.
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assumption simply causes problems. people should pay more attention to wording when it comes to companies covering their legal standing on 'promises' to consumers.
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Assumption does cause problems which is why ASDA should have been more specific in their ads.
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I don't think ASDA are lying. for one, they did deliver to doors, but found their vans began to get vandalised, thus they are having to review the situation. something that is out of their control really. secondly, if they are taking items to a buildings front entrance, then they have not lied at all. they have technically done what they said they would do.
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Lie was a strong phrasing. They have mislead people though..
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as for the whole 'up to' thing, again, technically they are supplying. again, it's people who have been caught out because they did not read the small print or assumed something. but your point is valid, I would not expect to consistently see 2Mb speed when paying for 20Mb. that said, if I did only ever see 2Mb speeds, I would just change provider. same could be applied to this scenario.
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That is actually one of the things I suggested earlier. If, for any reason, I am unhappy with a company, I change companies. It's also something I recommend to people having an excessive amount of problems with Virgin Media.