Quote:
Originally Posted by Kursk
I think these guys would be feeling pretty glum about the service they try to provide if they were to read this.
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I am sorry but I am with Russ on this one. When I ring a tech support number and tell them my internet is dead (once a year if that) there is nothing more annoying than them telling me they have run some tests, nothing is wrong and I must have a virus, and that is after speaking to only one person.
At the end of the day the issue isn't with indian people, it is to do with cheap staffing and poor training to cut down costs no matter whether they be in Indian, China, America or Scotland. I am sure we would all moan just as much if they offered such poor service if it was an english call center.
As for how they feel? Screw them, they should be more worried about how we feel. If they were good customer service people and took pride in their work they would want to make sure every customer was happy with the service they provide and the problem was resolved instead of telling them a load of crap to get them off the phone. I am normally more than happy to pile on the praise where it is due but the tech support guys are thing about VM that really get to me
