Quote:
Originally Posted by Russ B
I don't know how Virgin tech support agents have their set-up but when 9 of them in one country can't spot the problem yet 1 in the UK can, with exactly the same tools, they leave themselves extremely wide open to be a soft target, and rightly so in my case. 9 is beyond a forgivable or understandable amount.
|
---------- Post added at 19:48 ---------- Previous post was at 19:45 ----------
Quote:
Originally Posted by Kursk
Like I said, I can only go by my own experience. But beyond that, will it really help for one of the moderators on the best cable forum in the UK to be so openly critical? The training provided to the techs is the training provided; I think these guys would be feeling pretty glum about the service they try to provide if they were to read this. Sherer has made this point very well a few times. I dunno, perhaps all us computer types are just inherently miserable.
|
The thing is Russ is quite correct to complain because quite often the UK call centres have to clean up the mess left by Off shore and mend fences with customers, plus it is now a question of who do we in the UK trust to fix our fault Off shore or UK based, maybe we should put that to a vote and run a poll.