Quote:
Originally Posted by Russ B
I don't know how Virgin tech support agents have their set-up but when 9 of them in one country can't spot the problem yet 1 in the UK can, with exactly the same tools, they leave themselves extremely wide open to be a soft target, and rightly so in my case. 9 is beyond a forgivable or understandable amount.
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Like I said, I can only go by my own experience. But beyond that, will it really help for one of the moderators on the best cable forum in the UK to be so openly critical? The training provided to the techs is the training provided; I think these guys would be feeling pretty glum about the service they try to provide if they were to read this. Sherer has made this point very well a few times. I dunno, perhaps all us computer types are just inherently miserable.