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Milambar · 28-02-2009, 18:29

I have no problems going through the script either, when I can understand what they are saying, provided thatwhen the script fails to fix the problem, they DON'T blame "winsock problem, reinstall windows. Thankyou bye bye.", they actually admit they can't fix it, and escalate it to someone who can.

So far, when I've spoken to India, the problem has been:
Winsock problem, reinstall windows. (Identical problem on a non-windows PC tho).
Spyware (on a linux machine)
Speedtests are inaccurate, bye bye. (I was reporting my modems config was still set at 2MB a week after I had upgraded to 10MB)

In each case, all those problems were resolved within minutes of reaching a UK based agent, or the newsgroup.

Put short, the Indian call centers only seem to be interested in closing the call asap, to keep their call rates up. They might be lovely people, but as technical support agents, in my experience, they suck.

28-02-2009, 18:29	#57
Milambar Inactive Join Date: Jan 2008 Posts: 954	Re: What I've got against VM's Indian callcentre I have no problems going through the script either, when I can understand what they are saying, provided thatwhen the script fails to fix the problem, they DON'T blame "winsock problem, reinstall windows. Thankyou bye bye.", they actually admit they can't fix it, and escalate it to someone who can. So far, when I've spoken to India, the problem has been: Winsock problem, reinstall windows. (Identical problem on a non-windows PC tho). Spyware (on a linux machine) Speedtests are inaccurate, bye bye. (I was reporting my modems config was still set at 2MB a week after I had upgraded to 10MB) In each case, all those problems were resolved within minutes of reaching a UK based agent, or the newsgroup. Put short, the Indian call centers only seem to be interested in closing the call asap, to keep their call rates up. They might be lovely people, but as technical support agents, in my experience, they suck.