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chickendippers · 28-02-2009, 17:54

I'm not hugely bothered where the call centre is geographically as long as they are able to resolve problems effectively. However it does seem that the UK call centres are generally better at this. That said there have been occasions in my experience where the UK call centres haven't been able to resolve my issue either.

I have no problem with going "through the script" with a 1st level tech the first time I raise an issue as they need to be sure you've done all the obvious stuff and check your account is in order. The problem seems to lie with escalation (in both continents).

28-02-2009, 17:54	#56
chickendippers Inactive Join Date: Jan 2004 Location: Newcastle and Horsham Services: On-cable: TV-L, BB-L, Phone-M. Off-cable: Sky+ HD, Plusnet Unlimited. Posts: 1,432	Re: What I've got against VM's Indian callcentre I'm not hugely bothered where the call centre is geographically as long as they are able to resolve problems effectively. However it does seem that the UK call centres are generally better at this. That said there have been occasions in my experience where the UK call centres haven't been able to resolve my issue either. I have no problem with going "through the script" with a 1st level tech the first time I raise an issue as they need to be sure you've done all the obvious stuff and check your account is in order. The problem seems to lie with escalation (in both continents).