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The PIT · 28-02-2009, 16:17

The clue of good support is a good tech knowledge of the product you're supporting and only using a script too guide a none technical user through the fault checking.
I find it very useful when someone rings up and go I've done and that and this and I've still got a problem.

28-02-2009, 16:17	#54
The PIT Inactive Join Date: Jun 2008 Posts: 157	Re: What I've got against VM's Indian callcentre The clue of good support is a good tech knowledge of the product you're supporting and only using a script too guide a none technical user through the fault checking. I find it very useful when someone rings up and go I've done and that and this and I've still got a problem.