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Russ · 28-02-2009, 13:57

Not sure how your extreme example has anything to do with the fact that 9 indians failed to spot my problem yet 1 UK agent picked it up using exactly the same tools. How polite they are is totally irrelevant. If I want polite support I'll call my local Age Concern. If I want and expect my connection to be fixed I should be able to do so by calling Virgin's tech support. As it turned out it took an offer of help on this site for me to get it fixed.

28-02-2009, 13:57	#52
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,181	Re: What I've got against VM's Indian callcentre Not sure how your extreme example has anything to do with the fact that 9 indians failed to spot my problem yet 1 UK agent picked it up using exactly the same tools. How polite they are is totally irrelevant. If I want polite support I'll call my local Age Concern. If I want and expect my connection to be fixed I should be able to do so by calling Virgin's tech support. As it turned out it took an offer of help on this site for me to get it fixed.