[KungFuKitty]

Originally Posted by Subs

hi,

I've recently moved to Bs6 and i'm getting around 2mbps from my 20MB connection.

I rang Tech support last night and was told that ther is s aproblem with the server which is being investigated. They gave me no ETA for a fix and couldn't give me any more info about the problem. They didn't even ask me to do a speed test of get my modem status.

They did credit my account tho.

It's been happening since we had VM installe which was 2 weeks ago. Even the engineer who installed it said our signal stength was poor and it shouldn't be working!

If someone can tell me how to get the Modem status i'll post it up with a couple of speedchecks.

Yup i had exactly the same, sans the 'credit' compensation. They had a problem with the hub in the street giving the correct amount of decibels needed for a proper 20mb connection in my case... which apparently got fixed, heh yea right.
During peak hours i'm constantly throttled to 5mb's whether i've downloaded anything or not, really... paying for a 20mb connection and getting 5mb's worth is rediculous. Bristol seems so over subscribed too yet... we're the ones paying for it.

Originally Posted by Moldova

Your modem is off frequency click this link below and change the frequency to 339000000 click save changes and then click restart cable modem and that should improve your connection. http://192.168.100.1/config.html

Then click here to check if your modem requires replacing http://allyours.virginmedia.com/html...vice_20MB.html

Thank you, i will try the frequency you suggested now and check the link provided, will edit with update

- KFK.

Update: Tested your frequency several times Moldova, it actually runs slower for me on that frequency but thanks anyway. As for the 'if you need an upgrade' link, it requires me to put in all my details as if i'm changing my package? So i didn't go through with it, if you would know personally i have a Motorola SB4200i modem, thanks.