[UnReaL]

Called VM today.

First time around, I was told it will be £80 fixed charge for activation and setup and I was given a price of £56 per month including Phone M package.

Second time round I was told it will be £80 fixed charge for activation and setup and £54 until November 2009, then £56 thereafter, this again included Phone M.

Third time (note: they were different people answering the calls) I phone I was told it would be £48 per month until November 2009, then £54 thereafter, this again included Phone M.

Fourth time round, I was told £46 per month including Phone M + £80 installation and activation charge.

On two of the phone calls, two different indian call centre guys picked up and when asked their names, I was given Julie and Jill.

I was baffled, not only was I getting dodgy prices for 50Mb, I was getting staff lying about their names.

The other 2 times I had english sales persons answer and one did not have a clue what he was doing and the other, said I would get a call back regarding my enquiry as he did not know if 50Mb was available in my area, I had said that the Virgin Media website indicated that it was but he was not having it.

So I let him be and eventually 15 minutes later I get a phone call back from a completely different person, who seemed very competent and got straight to the point.

Now I am waiting for another call back to confirm installation date.

I am getting fed up of these call centre staff, its not all of them, its a very, very, very small minority and it beggars belief that they even get the job.

Also, can anyone explain why I kept getting different prices?

Eventually I took the £46 p/m including Phone M, with the obvious £80 charge.

I was driven nuts for the 1 hour 4 minutes that it took to get sorted.

I've never been through anything like this before and I certainly would not want to go through it again.