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testcard · 27-02-2009, 22:10

A thought from those that are hard of hearing.

Back Story

Your TV/Internet is not working, you are starting as an unhappy customer.

The Phone Menu

A lot of information, sometimes confusing,even if you hear clearly.
Redial. Listen again.
Become annoyed with your failings and everbody elses.
Redail and press a number.

The Wait
Say hello to the person saying 'Thank you for waiting', for 23 minutes.

You have become increasingly uncomfortable as you are unclear of who is talking to you or it's just a recording.

The Answer

Someone called 'Patrick' answers. He has a light voice and to you a muffled diction. It difficult to understand the questions. The man is polite but has no empathy for your situation.

The Close

Patrick thanks you for choosing Virginmedia and goes. You have a not clue whats going on.

The Wait

Nothing happens, you are cross and upset with yourself and the entire world.
Phone your son, after a week and let him sort it.

Not everybody is lean, fit and twenty two.

27-02-2009, 22:10	#44
testcard Inactive Join Date: Jun 2003 Posts: 283	Re: What I've got against VM's Indian callcentre A thought from those that are hard of hearing. Back Story Your TV/Internet is not working, you are starting as an unhappy customer. The Phone Menu A lot of information, sometimes confusing,even if you hear clearly. Redial. Listen again. Become annoyed with your failings and everbody elses. Redail and press a number. The Wait Say hello to the person saying 'Thank you for waiting', for 23 minutes. You have become increasingly uncomfortable as you are unclear of who is talking to you or it's just a recording. The Answer Someone called 'Patrick' answers. He has a light voice and to you a muffled diction. It difficult to understand the questions. The man is polite but has no empathy for your situation. The Close Patrick thanks you for choosing Virginmedia and goes. You have a not clue whats going on. The Wait Nothing happens, you are cross and upset with yourself and the entire world. Phone your son, after a week and let him sort it. Not everybody is lean, fit and twenty two.