Quote:
Originally Posted by Pbryanw
I think sherer summed up my feelings. I don't mind Indian Call-centers as long as they are competent and I feel I can understand them. From my own experience, the Dell Indian call centre staff I've spoken to have been pretty good, with good English skills.
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I have had a lot of experience with Dell India, and to be fair they are quite good for consumer stuff. Their corporate stuff is a joke though - £100+VAT per hour for some idiot reading a script to try and fix your business critical Exchange server.
I think what really annoys people is that the person on the other end is just reading from a script, and cannot deviate from it no matter what you tell them. It's easy to get into a situation where the script can't fix whatever problem you have, meaning the call centre can't fix the problem you have but equally can't pass you on to anyone with more education and knowledge than the ability to read.
Actually, I take that back. Sometimes when you call Microsoft India, they can't even read the numbers on screen out properly.