Quote:
Originally Posted by Russ B
The thing is there's no way to be politcally correct about this - the fact is I've had awful support when I've spoken to the frontline staff in India. ( different people offered 9 different solutions to my connection problem and none of them worked. 1 UK worker finds the problem within 10 minutes with the same tools India use.
"Quaint" indeed.
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We do not follow a script and actually use said tools to diagnose the issue.
The are good agents in the off shore call centres but they are overshadowed by the poor reputation that the others give them, which causes customers to hang up when they answer the phone.
The thing is hanging up does not work it just makes their call stats look good from quick short calls.