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Pbryanw · 27-02-2009, 21:07

I think sherer summed up my feelings. I don't mind Indian Call-centers as long as they are competent and I feel I can understand them. From my own experience, the Dell Indian call centre staff I've spoken to have been pretty good, with good English skills.

Virgin Indian call centre staff, on the other hand, I've got frustrated with in the past because their English hasn't been very good, which is understandable (as it's not their native language), but could be rectified by better training or better selection of staff.

Thankfully I've now sidestepped the problem by using the Newsgroup instead of the phone for support. I think it's telling that Virgin doesn't use Indian call centre staff to sell you your packages, preferring English call staff for this activity.

27-02-2009, 21:07	#40
Pbryanw Inactive Join Date: Apr 2008 Location: N.E. Lincolnshire Services: Plusnet Fibre Broadband, Phone & TV Posts: 240	Re: What I've got against VM's Indian callcentre I think sherer summed up my feelings. I don't mind Indian Call-centers as long as they are competent and I feel I can understand them. From my own experience, the Dell Indian call centre staff I've spoken to have been pretty good, with good English skills. Virgin Indian call centre staff, on the other hand, I've got frustrated with in the past because their English hasn't been very good, which is understandable (as it's not their native language), but could be rectified by better training or better selection of staff. Thankfully I've now sidestepped the problem by using the Newsgroup instead of the phone for support. I think it's telling that Virgin doesn't use Indian call centre staff to sell you your packages, preferring English call staff for this activity.