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dizzi · 27-02-2009, 20:27

When we moved house recently we had a delay in getting the internet enabled (were stuck in that sandbox where it'll only send you to the account setup process among other issues). Rang tech support and got through to India who proceeded to go through their entire script before coming to the conclusion that "your TCP IPs are wrong please reinstall Windows" (everytime I've got through to India it's concluded with them blaming Microsoft and telling me to reformat my PC). At this point I gave up, agreed and hung up realizing I was going to get naff all sense from this clown. Rang back and got through the most beautiful sound to hear on the end of the phone - a UK based call centre and a very nice Welsh guy listened to what was actually wrong and sorted the issue within about 2 minutes... after laughing when he heard my relief that thank God it wasn't another Indian agent.

The great India call centre experiment didn't work. I worked for a while at an energy company that had realized this and pulled their operations back to the UK - and the number of messed up accounts we had to fix that had been dealt with by the Indian operation, who appeared to have just antagonized customers who had rung up with really straightforward queries and ended up with collossal escalated calls - was ridiculous.

If I get Virgin India tech support - I just hang up and redial now, it's not worth the waste of my time, the agent's time and my blood pressure to try to get some sense from it because they always always always just tell me to reinstall windows or something completely ridiculous.

27-02-2009, 20:27	#39
dizzi Inactive Join Date: Feb 2007 Posts: 36	Re: What I've got against VM's Indian callcentre When we moved house recently we had a delay in getting the internet enabled (were stuck in that sandbox where it'll only send you to the account setup process among other issues). Rang tech support and got through to India who proceeded to go through their entire script before coming to the conclusion that "your TCP IPs are wrong please reinstall Windows" (everytime I've got through to India it's concluded with them blaming Microsoft and telling me to reformat my PC). At this point I gave up, agreed and hung up realizing I was going to get naff all sense from this clown. Rang back and got through the most beautiful sound to hear on the end of the phone - a UK based call centre and a very nice Welsh guy listened to what was actually wrong and sorted the issue within about 2 minutes... after laughing when he heard my relief that thank God it wasn't another Indian agent. The great India call centre experiment didn't work. I worked for a while at an energy company that had realized this and pulled their operations back to the UK - and the number of messed up accounts we had to fix that had been dealt with by the Indian operation, who appeared to have just antagonized customers who had rung up with really straightforward queries and ended up with collossal escalated calls - was ridiculous. If I get Virgin India tech support - I just hang up and redial now, it's not worth the waste of my time, the agent's time and my blood pressure to try to get some sense from it because they always always always just tell me to reinstall windows or something completely ridiculous.