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graf_von_anonym · 27-02-2009, 02:36

PCWorld are legendary for the quality of their advice. The only stories I know that beat them are the ones about Best Buy in the States.

Again, it's about cost and motivation. The easiest way to motivate staff is to treat them well and pay them decently. Sadly, those both cost money. So you'll get unmotivated, even desperate staff, and, well, it all goes downhill from there. While VM have call centres with a variety of outsource partners in deprived areas like Wales, Liverpool, and Bonne Ecosse, at least their staff tend not to be semiliterate goons on JobSeekers crammed into polo-shirts and stuck behind a temporary wall in a commercial estate off the ring-road.

27-02-2009, 02:36	#36
graf_von_anonym Inactive Join Date: Dec 2008 Location: Castell Anonym Services: BB:NTL XL, TV:L Posts: 141	Re: What I've got against VM's Indian callcentre PCWorld are legendary for the quality of their advice. The only stories I know that beat them are the ones about Best Buy in the States. Again, it's about cost and motivation. The easiest way to motivate staff is to treat them well and pay them decently. Sadly, those both cost money. So you'll get unmotivated, even desperate staff, and, well, it all goes downhill from there. While VM have call centres with a variety of outsource partners in deprived areas like Wales, Liverpool, and Bonne Ecosse, at least their staff tend not to be semiliterate goons on JobSeekers crammed into polo-shirts and stuck behind a temporary wall in a commercial estate off the ring-road.