Quote:
Originally Posted by zinglebarb
Gaz how will they suffer? the asda driver already will not deliver to their door so they are no worse off  |
yes, logic breakdown, there, sorry
---------- Post added at 13:39 ---------- Previous post was at 13:34 ----------
Quote:
Originally Posted by Chris
I don't understand this willingness to cower at the corporate might of Asda. It's not welshchris' fault if the store manager or the home shopping manager, in a fit of petulance, starts threatening to remove the block from their delivery system.
All chris has asked for is for Asda to either provide the service they have advertised, and which he has paid for, or else change their advertising. That is his right as a consumer.
Large chains like Asda (or, indeed, Virgin Media, who have a very close working relationship with the ASA) are never going to be kept in line if everyone's afraid of them taking 'revenge' on customers who dare to complain about poor service.
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I don't disagree with that, my point is that the complaint may have been more apt addressed to the local store, or Asda head office, in the first instance, rather than Consumer Wales & ultimately Trading Standards.