Thread: My ASDA Complaint going well
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Old 25-02-2009, 22:06   #1
Welshchris
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Location: Wales UK
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My ASDA Complaint going well
Just after christmas i complained to Consumer wales and the ASA about ASDAs home shopping advert saying they deliver to the door. The reason i complained is because they have delivered here now three times and on the three times they have refused to bring it into the building and up in the lift where as tesco will. I complained to Asda store first of all and was told it was company policy for the drivers to not let the vans out of their sight where as Asda house which is their head office denied this saying the reason Swansea store have done this is because vans were broken into over christmas to which i replied well thats not my problem, im paying for a service ur advertising and ur not delivering the service. The manager of the home shopping also stated that they didnt have to deliver to flats and was going to look into having the block of flats i live in removed from their systems after i put in the complaint.

Anyway i just heard back from Consumer Wales and they are in agreement that the Advert is misleading and has now passed on the complaint to Swansea Trading Standards.
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