Thread: VM's Indian callcentre
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Old 25-02-2009, 12:08   #34
sherer
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Re: What I've got against VM's Indian callcentre
Russ I don't think your problem is to do with "Indian" call centres but more with the fact that you got through to a call centre who A) weren't able to help you and B) couldn't communicate with you clearly.

I've dealt with East European call centres and Indian ones before. If they employ competent people who know what they are doing and can speak clearly then it isn't a problem at all, with one company I only knew it was a foreign call centre because of the number I had to call. The guy I spoke to knew what he was talking about, could speak clear English and during a few reboots we were able to just have a general chat.

It seems the VM Indian call centre and a lot of the other ones are staffed by people who just aren't experienced at working in a call centre, have no background IT training and so just work from a script which leads to a bad experience all round, add in the fact the line is very bad so it makes it hard to understand and a very thick accent that isn't easy to understand either and this is where the problems start to come in
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