Quote:
Originally Posted by KingDaveRa
You've got to keep your techies motivated; Sophos's techies seem to be given time to play with things, as they've often mumbled things about seeing similar issues 'on the test network' or 'when I installed it', which suggests they get hands-on with the stuff they support.
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Sophos have a completely separate network on their third floor for testing and such, it really is a very nice building. I have never spoken to anyone who isn't pleasant and motivated to do their best there. Saying that, they have a first line support which just put you through to the right support team, which sort out my issues 90% of the time, i very rarely have to go to their top support team.