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Blaze · 25-02-2009, 02:28

I called back in mid january to say about a problem with my internet (It kept cutting out). I got through first time to an indian call centre, they said the system was down at their end so they couldnt investigate. I called the next day (Saturday), and got a british guy who was very helpful, within 5 minutes he'd checked on the system and said the problem was with my STB and booked an engineer for the following monday.

I phoned up VM to find out where the said engineer was, I got through to an indian call centre again, and the woman said she'd canceled the guy as there was an area fault. No notice to us however that it was an area fault. That was mainly the content of the calls for the next few days.

On the thursday, I phoned up again, and got another indian women, it was only then she recommended a cable modem might fix it. So an another guy was booked and he came the next day and it was all sorted within 20 or so minutes.

He said area faults would usually be fixed within 12 hours at most. Took 6 or so days to get an answer from the call centres, it was "an area fault" for most of the time.

25-02-2009, 02:28	#28
Blaze Inactive Join Date: Jun 2007 Location: London Age: 36 Services: XL TV, 10mb BB Posts: 70	Re: What I've got against VM's Indian callcentre I called back in mid january to say about a problem with my internet (It kept cutting out). I got through first time to an indian call centre, they said the system was down at their end so they couldnt investigate. I called the next day (Saturday), and got a british guy who was very helpful, within 5 minutes he'd checked on the system and said the problem was with my STB and booked an engineer for the following monday. I phoned up VM to find out where the said engineer was, I got through to an indian call centre again, and the woman said she'd canceled the guy as there was an area fault. No notice to us however that it was an area fault. That was mainly the content of the calls for the next few days. On the thursday, I phoned up again, and got another indian women, it was only then she recommended a cable modem might fix it. So an another guy was booked and he came the next day and it was all sorted within 20 or so minutes. He said area faults would usually be fixed within 12 hours at most. Took 6 or so days to get an answer from the call centres, it was "an area fault" for most of the time.