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SMG · 25-02-2009, 02:06

Russ is making a valid point there. When you phone for assistance, the least you expect is to be able to communicate with someone who understands, not a robotic type who you have difficulty understanding.

When we make these calls its because we have already tried to put things right, & invariably know what we want. A UK call ctr will cut the patter short & get on with the problem, whereas the Indian ctrs tend to "wind you up" with their robotic type rhetoric.

Virgin cable is for the UK market, so we have a right to expect a certain standard when we need assistance. The Indian call ctrs simply don't measure up.

25-02-2009, 02:06	#27
SMG cf.mega poster Join Date: Jun 2006 Location: S*it Creek, Salford. Services: Sky TV, B/Band. Posts: 1,523	Re: What I've got against VM's Indian callcentre Russ is making a valid point there. When you phone for assistance, the least you expect is to be able to communicate with someone who understands, not a robotic type who you have difficulty understanding. When we make these calls its because we have already tried to put things right, & invariably know what we want. A UK call ctr will cut the patter short & get on with the problem, whereas the Indian ctrs tend to "wind you up" with their robotic type rhetoric. Virgin cable is for the UK market, so we have a right to expect a certain standard when we need assistance. The Indian call ctrs simply don't measure up.