Quote:
Originally Posted by Russ B
I disagree I'm being unfair at all. If I'm paying for a service from someone over the phone I need to feel like I'm connecting with them on some level. I need to feel some kind of rapport otherwise I've got no confidence in their ability to understand my issue. If their choice of wording, or the training they've been given makes it all feel forced and fake then I'm not going to have any confidence in them at all, regardless of country of origin.
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That's a tough call I reckon. I can understand your expectation for technical ability but I can also see how the more subtle and intuitive CS skills might get lost in translation so to speak.